New Year Resolutions

by Bob Harris, CAE

With a New Year come resolutions about health, family and life.  Association executives might consider management resolutions to improve the organization.

1.      Member Service Excellence – Member requests should not be viewed as work interruptions.   Create a “Member Service Pledge” to promote high standards of member service.  Use it as a staff and board-training tool; display a copy in the office.

2.      Executive Sessions – If you’re left out in the cold meeting after meeting, find a polite way to say “executive sessions” without good reason can put the organization at risk and are a thing of the past.  They create suspicion, discussions may deviate from official business and seldom are minutes recorded to protect participants.